Shipping policy
Australia – Free Express Shipping
All orders delivered within Australia ship free by express post, fully tracked, insured and with signature on delivery.
- Cost: Free
- Delivery time: 2–4 business days
New Zealand
- Cost: A$50 per order
- Delivery time: 5–7 business days
- Tracked, with signature on delivery
International
- Cost: A$150 per order
- Delivery time: approximately 6–7 business days (USA) and around 7 business days to other destinations
- Tracked, with signature on delivery
We currently ship to the United States, Canada, the United Kingdom, Ireland, most of Europe, Israel, the United Arab Emirates, Japan, South Korea, Singapore, Malaysia and Hong Kong. For other destinations, please contact us.
Shipping Insurance (New Zealand and International)
Shipping costs for New Zealand and international orders do not include insurance. Transit insurance can be added for 3% of the order value. To add insurance, please note it at checkout or email us at luis@gemstoneswa.com.au before your order is dispatched, and we will send you a separate payment request.
Uninsured parcels travel at the buyer's risk once handed to the carrier.
Duties, Taxes and Customs Fees
Shipping costs do not include import duties, taxes or customs fees. These are charged by the destination country and are the responsibility of the recipient. Parcels refused because of unpaid duties will be returned at the buyer's cost.
Dispatch
Ready-to-ship items are usually dispatched within 1–2 business days. Custom-made and made-to-order pieces are dispatched once production is complete; we will confirm the timeframe when you order. Delivery times are estimates only and may be affected by carrier delays or customs clearance.
Discreet Packaging
For your security, all parcels are packaged discreetly so they do not appear to contain jewellery. We ship with trusted carriers including Australia Post, DHL and FedEx.
Questions
Contact us at luis@gemstoneswa.com.au, call 1300 551 562, or visit us at Shop 3, 82 King Street, Perth WA 6000.