Privacy Policy
1. About Us
Gemstone Western Australia (ABN 93 007 023 158) (“we”, “us”, “our”) operates the websitegemsandgold.com.au. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
We may collect the following types of personal information when you use our website or make a purchase:
Name
Email address
Postal address
Phone number
Payment information (e.g. credit card, but note: we do not store full credit card numbers on our servers)
Order history
IP address, browser and device metadata
Any other information you provide (e.g. via contact forms, reviews, or correspondence)
3. How We Collect Information
We collect information:
Directly from you when you place an order, create an account, subscribe to newsletters, contact us, or fill forms
Automatically when you browse our site (via cookies, server logs, analytics tools)
From third parties (e.g. payment processors, shipping companies) where necessary for completing transactions or delivery
4. Use of Personal Information
We use your personal information for the following purposes:
To process and fulfil your orders
To communicate with you (order confirmation, status updates, customer support)
To send promotional offers, newsletters (only if you opt‑in)
To monitor and improve our website, products and services
Fraud detection, identity verification, and risk management
Complying with legal obligations
5. Disclosure to Third Parties
We may disclose personal information to:
Payment gateways and financial institutions (to process payments)
Shipping companies (to deliver your orders)
Service providers (e.g. email marketing, web hosting, analytics)
Legal, tax or regulatory authorities if required by law
Related entities or business partners (only to the extent necessary)
We will not sell, rent, or trade your personal data to third parties for marketing purposes without your consent.
6. Overseas Transfers
If any of your data is transferred or stored outside Australia (e.g. via cloud services), we will take steps to ensure that the overseas recipient is bound by obligations to protect your information to a standard comparable to the APPs.
7. Data Security
We use a variety of security measures (encryption, secure servers, access controls) to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. However, no method of transmission or storage is 100% secure — we cannot guarantee absolute security.
8. Retention of Personal Information
We retain your personal information for as long as necessary to fulfil the purposes listed above, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Access, Correction & Deletion
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal or operational constraints)
Withdraw consent for some uses (e.g. marketing emails)
To do so, contact us at the details in section 12.
10. Cookies and Tracking Technologies
We use cookies, web beacons and similar tracking technologies to:
Recognise you when you visit our site
Analyse site usage and performance
Provide you with a better, personalised experience
You may disable cookies via your browser settings, though this may affect site functionality.
11. Marketing & Unsubscribing
If you have opted in to receive promotional emails, you can unsubscribe at any time by clicking the “unsubscribe” link in the email or contacting us directly. We will process your request promptly.
12. Complaints & Contact
If you believe we have breached the Privacy Act or APPs, you may contact us:
Gemstone Western Australia
Email: Luis@gemstoneswa.com.au
Address: Shop 3, 82 king st, Perth, 6000, Australia
We will aim to respond within a reasonable time. If unresolved, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Effective date.” Please review it periodically.