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[vc_row][vc_column][vc_column_text]We want to inspire and delight you with your jewelry purchase. If for any reason you are dissatisfied with your purchase, you may return your item within 8 days of delivery for a full refund, subject to meeting the requirements of our refund policy.

In this returns policy, the expressions "we", "us" and "our" are a reference to Gemstone Western Australia  ABN 93007023158

Returns Policy

All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order excluding any delivery charges within 15 business days of receiving your returned item.  will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.
Please ensure that you take a printed copy of your online tax invoice/ order fulfillment email to the store to confirm your purchase details.

8 Day Change of Mind

Goods are eligible for the 3 Day Change of Mind policy provided that they are in a new condition and are accompanied by proof of purchase and original packaging.

Definition of 'As New Condition': The item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of wear. Determination of an item matching the definition of As New condition is at the sole discretion of

Special orders and pieces of jewellery hand-made to customer specification are not eligible for the 8 Day Change of Mind Policy

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Governing law

This returns policy is governed by the laws in force in Perth , Australia. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.