[vc_row bg_type="image" parallax_style="vcpb-default" bg_image_new="15230" bg_image_repeat="no-repeat" bg_image_size="cover" bg_img_attach="fixed" bg_override="full" el_class="section-breadcrumbs" css=".vc_custom_1406615271155{padding-top: 40px !important;padding-bottom: 30px !important;}"][vc_column width="1/4"][/vc_column][vc_column width="1/2"][vc_column_text]

You are valuable for us

FAQ

We’ll endeavour to provide you with all the information that you could need to purchase your Jewellery

[/vc_column_text][/vc_column][vc_column width="1/4"][/vc_column][/vc_row][vc_row][vc_column width="1/12"][/vc_column][vc_column width="10/12"][vc_column_text css=".vc_custom_1471245749623{margin-bottom: 10px !important;}"]

WE ARE CONSTANTLY STRIVING TO IMPROVE OUR PROCESSES, OUR PRODUCTS AND OUR SERVICES. THEREFORE, IF YOU HAVE A QUESTION THAT IS NOT IN THIS PAGE DO NOT HESITATE AND   EMAIL IT TO US WE WILL RESPONSE AS SOON AS POSSIBLE  

[/vc_column_text][vc_column_text][/vc_column_text][/vc_column][vc_column width="1/12"][/vc_column][/vc_row][vc_row bg_type="theme_default" css=".vc_custom_1400145958193{margin-bottom: 25px !important;}"][vc_column][vc_column_text][title]Frequently Asked Questions[/title][/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title="WHAT IF MY ITEM IS FAULTY" style="bordered"]If the item you have received is faulty, please contact our Customer Service team on 1300 551 562  or email [email protected], and we will resolve the issue as quickly as possible.[/vc_toggle][vc_toggle title="WHAT IS A NATURAL GEMSTONE?" style="bordered"]Gemstones  that have been produced by the nature are called natural gemstones. They are not man-made gemstones[/vc_toggle][vc_toggle title="CAN I RETURN SALE/CLEARANCE ITEMS?" style="bordered"]Yes, you may return sale items. You will need to meet all requirements of the Gems and Gold refund policy.[/vc_toggle][vc_toggle title="HOW DO I RETURN MY ITEM" style="bordered"]Contact our Customer Service team on 1300 551 562 or email [email protected]  to initiate a return. You’ll need to provide your order number, contact details and reason for return.

Items should be returned in their original packaging with the original product tags attached and with all paperwork (such as diamond and gemstones certificates). Include a copy of your returns slip or shipping or order confirmation email in the package.

All shipping return charges must be pre-paid. We cannot accept cash on delivery returns. We require that returned items are insured during delivery  to safeguard against loss. Gems and Gold  will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.

All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order, excluding any delivery and handling charges, within 15 business days of receiving your returned item.[/vc_toggle][vc_toggle title="CAN I PLACE MY ORDER BY PHONE?" style="bordered"]Our Customer Service team is happy to assist you with your order. Please call us on 1300 551 562[/vc_toggle][/vc_column][/vc_row]